Starter
29 USD
/month
FOR JUST STARTING OUT.
- 1 Social Profile
- Automated Comments
- Standard AI Speed
Manage every conversation across Facebook, Instagram, TikTok, LinkedIn & WhatsApp.
- Automate up to 80% of routine replies, depending on your brand rules and approval settings.
- Handle the remaining 20% with AI assistance.
- Capture sales opportunities.
- Escalate critical conversations.
- All in your voice.
alex_walker
Do you have this in stock? 📦
RAG ANALYSIS: STOCK_CHECK
Brand Assistant
Yes 🙌 we just restocked — check the link in bio!
marta_design
Is it available in black?
Brand Assistant
Yes! Black and beige are available right now 🖤
Platform Overview (HTML)
Community AI Unified Inbox
Consolidate your social channels, filter messages by priority (Low priority / Needs review / Escalated), and approve or edit AI suggestions in real-time.
app.communityai.com/inbox
Community AI
523.8K TOKENS
Bw
BrightWave
English
Bw
BrightWave
service
CHANNELS
LEVELS
FORMAT
All formats
Comments5
Direct messages2
Mentions1
michael.smith@brigh...
Admin
All channels ( 7 )
L
Liam Parker
BrightWave.io COMMENT
Do you have any discounts for annual plans?
POST
NEEDS REVIEW
C
Carlos Ruiz
Direct Messages
My payment was double charged on my credit card!
DM
ESCALATED
O
Olivia Martinez
BrightWave.io COMMENT
Where can I find the pricing details?
WALL POST
LOW PRIORITY (IA)
N
Noah Thompson
BrightWave.io COMMENT
Thanks for the quick response on Instagram!
POST
LOW PRIORITY (IA)
E
Ethan Cole
Direct Messages
Do you support custom API webhooks for CRM?
DM
NEEDS REVIEW
A
Ava Johnson
BrightWave.io COMMENT
How do I get a 14-day free trial?
POST
LOW PRIORITY (IA)
S
Sofia Rossi
Direct Messages
Urgent: Getting API rate limit errors on server
DM
ESCALATED
Chat with Liam Parker NEEDS REVIEW
BrightWave.io COMMENT •POST•Started: Jul 24, 2026, 3:04 PM
Wall post (post)•532 comments. Mixed sentiment. Many users asking about pricing and discounts. AI should answer about trials and pricing.
L
Liam Parker NEEDS REVIEW
Jul 24, 2026, 3:04 PMDo you have any discounts for annual plans?
NEUTRAL[ORIGIN]
Automatic Response (AI) PUBLISHED
6/16/26, 11:32 AMYes! You can start a 14-day free trial with full access. No credit card required.
L
Liam Parker NEEDS REVIEW
7/15/26, 5:59 PMDo you have any discounts?
NEUTRAL[ORIGIN]
Automatic Response (AI) PENDING SUGGESTION
7/15/26, 5:59 PM"Thanks for your interest! I'll check with our sales team to see if we have any active discounts and get back to you."
L
Liam Parker NEGATIVE ESCALATED
Wed, Jul 15, 2026, 8:41 AMI think it's not working for me.
Automatic Response (AI) PENDING SUGGESTION PRIVATE
7/15/26, 8:41 AM"I'm sorry to hear that. Could you let me know what issue you're experiencing, which platform you're using (Instagram, TikTok, YouTube, or Facebook), and share a screenshot or the steps to reproduce it? I'll escalate this to our technical team for review."
Platform Overview
About Community AI
Community AI is an AI community management platform for brands, agencies, creators and ecommerce teams. It creates AI community managers that reply to comments and DMs across social channels using brand voice, rules, FAQs, product catalogs and human review workflows.
Community AI helps teams reduce response time, capture more leads, answer repetitive questions and protect brand reputation without losing the human tone of their community.
Core Capabilities
What Community AI does
Automate your engagement, preserve your voice, and scale your social presence with precision.
AI comment replies
Automatically monitor and reply to comments on posts, ads, and reels in real-time.
AI DM replies
Engage in natural, guided direct message conversations to drive conversions and resolve queries.
Brand voice training
Upload your guidelines, voice book, or past responses to align the AI perfectly with your brand identity.
Human review
Opt for assisted or hybrid modes to review and approve AI-drafted replies before they go live.
Crisis escalation
Detect negative sentiment, complaints, or sensitive keywords and route them instantly to team members.
Multi-channel inbox
Aggregate and manage interactions across all social networks in a single unified dashboard.
Integration Matrix
Supported platforms
| Platform | Comments | DMs |
|---|---|---|
| Yes | Yes | |
| Yes | Yes | |
| N/A | Yes | |
| TikTok | Subject to access | Yes |
| Coming Soon | Coming Soon |
Platform capabilities may vary depending on each network’s API permissions, account type and regional availability.
Automate your conversations across every channel
Powerful AI agents working across your entire social stack. High-efficiency automation that doesn't compromise on quality or brand voice.
Step 1: Public Engagement 
marta_travels User
Instagram Comment
Really interested in this! How does the setup process work? Is there an activation code? 🧐
Likes: 1Reply • 1m
Step 2: Instant Response Processing
Community AI Assistant
Analyzing user intent...
Decided 1.2sConfidence: 99.8%
Reply to comments and send DMs automatically
Fully autonomous AI responses grounded in your business data and brand voice.
PROVEN SCALE & METRICS
Built for how brands actually work.
Real conversations, handled at scale — with the same care and tone alignment as a human community manager.
80%
Replies Automated
On average across all industries, lowering resource workload instantly.
10×
Response Capacity
Automate up to 80% of comments and DMs while keeping every conversation on-brand.
100%
Tone Accuracy
Protected by automatic safety guardrails and custom rules.
Want to try us?
Chat with Community AI. See it in action.
No demo. No signup. Just try it.
How does an AI Community Manager work?
An AI Community Manager automatically connects to your social networks to monitor comments and direct messages in real-time. By utilizing advanced AI algorithms, it analyzes the specific context of each interaction, retrieves accurate answers from your custom knowledge base, and publishes personalized replies that perfectly match your unique brand voice.
1
Comment Received
User posts on Instagram
2
RAG Analysis
AI checks policies
3
Response Published
Personalized reply posted
MonthlyAnnual
Growth
99 USD
/month
FOR GROWING TEAMS.
- 3 Social Profiles
- Automated DMs & Comments
- Advanced Context RAG
- Priority Support
Agency
299 USD
/month
FOR AGENCIES AT SCALE.
- Unlimited Profiles
- Full Custom AI Training
- Dedicated Account Executive
- 24/7 Monitoring